FAQs
Click to Home

Go To Search
Understanding Your Bill

Questions Regarding Your Bill?

If you have any additional questions regarding your stormwater utility bill that are not answered through this website, please call our Customer Service office at 770-631-6385 (Monday - Friday, 8:00am to 5:00pm)

How often am I billed?
Residential customers are billed twice per year (as of 2013). Most non-residential customers are billed monthly.  Your billing frequency is listed under your account number in the Account Information Section of the bill.
 
How Can I Pay My Bill?
There are three ways to pay your bill:

Pay Online (please note, the credit card company charges a small convenience fee to use this payment method). 

Via US Mail
- Use the included return envelope and provide proper postage.  Mail your payment to:

Peachtree City Stormwater 
PO Box 117009
Atlanta, GA   30368-7009

Include your payment coupon and payment (check or money order only). Do not staple payment to payment coupon.  Do not enclose any additional documents.


Via Drop-Off  -- There is a drop box for payments available outside the front door of City Hall.  Please use the enclosed return envelope. Include your payment coupon and payment (check or money order only).   Do not staple payment to payment coupon.  Do not enclose any additional documents.

Note: Peachtree City cannot accept payments over the phone and does not have an auto-pay option. 

What methods of payment do you accept?

  • Credit / Debit Card - Online payments only. 
  • Check / Money Order are the only accepted forms of payment via drop off or the mail.  DO NOT SEND CASH.

Can I receive a credit on my bill?
Yes, home owners with a two acre lot or more are eligible for a Low Impact Parcel Credit if their lot is less than 15% of impervious area.  Also, any home owner who participates in one of the City's Adopt-A-Path/Park programs is eligible for a Watershed Stewardship Credit.  In order to receive the credit on your annual bill, you must submit your application by March 1 of the year.  If this due date is not met, the credit will be applied to the following year's bill.  All credit applications must follow the standards outlined in the Stormwater Credit Technical Manual.

What does . . . mean?
Here are some helpful explanations regarding the sections of your stormwater utility bill:


Account Information

  • ACCOUNT NUMBER - this is the number we use to tie to your account
  • EQUIV RES UNITS - if you are a non single-family residential (NSFR) customer, your bill is based directly on the number of Equivalent Residential Units (or ERUs) of impervious surface on your property.  1 ERU is 4,600 square feet of impervious surface.  Impervious surface includes any surface on your property where normal storm water cannot soak directly into the ground.  Examples of impervious surface include sidewalks, driveways, parking lots, compatcted gravel, patios, etc.
  • SERVICE ADDRESS - the PHYSICAL address or property location information taken from the Fayette County Tax Assessor's Office 
  • PROPERTY LOCATION - a description taken from the Fayette County Tax Assessor's Office 
  • PROPERTY IDENTIFIER - a number the City can cross reference to our mapping system for your property
  • PARCEL REFERENCE - the tax parcel number for your property from the Fayette County Tax Assessor's Office
  • SERVICE PERIOD - the period of time for which this bill covers.
  • BILLING DATE - The effective date of the bill (the date the bill was sent from our system).
  • DUE DATE - The date the bill payment is due to the City.